Fort Loudoun Medical Center has been recognized for patient satisfaction by Professional Research Consultants (PRC), a nationally known healthcare marketing research company headquartered in Omaha, Nebraska. The awards, given for achievements in year 2014, were presented at the recent Leadership Development Institute meeting for Covenant Health leaders.
PRC researches the opinions of former Covenant Health patients via a confidential phone survey which assesses perceptions of patient care. Covenant Health organizations use the research findings to continually improve and enhance patient satisfaction.
This year’s PRC awards for Covenant Health include 4-Star awards that are given to facilities, departments or service areas that score in the top 25 percent based on number of patient ratings for excellence in overall quality of care. Congratulations to our Emergency Department at FLMC for receiving a 4-star award!